Legal notice

This Legal Notice applies to the website mrtuukc.shop, including all webpages, products, information, content, features, customer account functions, checkout services, and other services made available through the website.

By accessing or using mrtuukc.shop, you acknowledge this Legal Notice together with our Terms of Service, Privacy Policy, Shipping Policy, and Return and Refund Policy.

1. Website Operator

This website is operated under the trading name mrtuukc.shop.

Trading Name: mrtuukc.shop
Website: mrtuukc.shop
Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896
Contact Address: 14A Wingara Avenue, Keilor East VIC 3033, Australia

Questions about this Legal Notice or the operation of our website may be directed to the contact details above.

2. Purpose of the Website

mrtuukc.shop is an ecommerce website through which customers may:

Browse products
Review product information
Select available product variants
Create or use a customer account
Submit orders
Make payments through supported payment providers
Receive order and delivery updates
Request returns, refunds, repairs, or replacements
Contact our customer service team

The website is provided for lawful commercial and informational purposes.

3. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Legal Notice excludes, restricts, or modifies any:

Consumer guarantee
Statutory warranty
Condition
Right
Remedy
Liability

that cannot lawfully be excluded, restricted, or modified.

Where a product does not comply with an applicable consumer guarantee, a customer may be entitled to a repair, replacement, refund, compensation, or another remedy depending on the circumstances.

Any voluntary warranty, change-of-mind return period, or commercial policy offered by mrtuukc.shop operates in addition to applicable statutory rights.

4. Website Information

We take reasonable steps to ensure that information published on mrtuukc.shop is clear, accurate, and current.

However, website content may occasionally contain:

Typographical errors
Formatting errors
Technical errors
Incomplete information
Incorrect product availability
Incorrect pricing
Outdated information
Temporary display issues

We may correct website information when an error is identified.

Where a correction affects an existing order, the matter will be handled in accordance with our Terms of Service, applicable law, and any rights that have already arisen.

5. Product Descriptions

We aim to describe our products accurately and provide information that may include:

Product materials
Dimensions
Measurements
Sizes
Colours
Features
Intended uses
Care instructions
Available variants
Included accessories or components

Customers should review all available product information before submitting an order.

Nothing in this Legal Notice permits a supplied product to materially differ from its description or limits customer rights where a product is faulty, unsafe, incorrectly supplied, or otherwise fails to meet a consumer guarantee.

6. Product Images and Colours

Product photographs and illustrations are provided to help customers understand the appearance of the products offered.

The appearance of a product may vary slightly because of:

Screen brightness
Display calibration
Device type
Camera settings
Lighting conditions
Image compression
Reasonable manufacturing variations

Where a particular colour, design, size, or feature forms part of the agreed product description, the relevant order information and applicable consumer rights remain binding.

7. Measurements and Sizing

Product measurements and sizing information are provided as a guide.

Reasonable variations may occur because of:

Manual measurement
Product materials
Product construction
Manufacturing tolerances
The measurement method used

Customers should review the applicable size chart and product measurements before purchasing.

This section does not limit any remedy where a product is materially different from the size or measurements represented before purchase.

8. Product Availability

The display of a product on mrtuukc.shop does not guarantee that it will remain continuously available.

Products may become unavailable because of:

Unexpected demand
Stock discrepancies
Supplier interruption
Quality concerns
Delivery restrictions
Product discontinuation
Legal or regulatory restrictions

If we cannot supply a paid product, we will contact the customer and provide an appropriate solution in accordance with our Terms of Service and applicable law.

9. Prices and Currency

Unless otherwise indicated, prices displayed for Australian customers are stated in Australian dollars.

We aim to ensure that prices, discounts, delivery charges, and other amounts are displayed accurately before an order is submitted.

Where an obvious pricing or technical error occurs, we may contact the customer before accepting or fulfilling the affected order.

We will not charge a corrected or additional amount without the customer’s agreement.

Where an affected paid order is cancelled, the relevant payment will be refunded.

10. Taxes and Other Charges

Applicable taxes included in or added to an order will be displayed where required.

Where international delivery is available, customs duties, import taxes, government charges, or customs-processing fees may be imposed by the destination country.

These external charges are not standard shipping fees charged by mrtuukc.shop unless expressly stated during checkout.

11. Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An automated order acknowledgement confirms that we received the order but does not necessarily mean that the order has been accepted.

An order becomes binding when we:

Send an acceptance confirmation
Begin fulfilment
Dispatch the products
Otherwise clearly confirm acceptance

Further information about order acceptance, payment, cancellation, and availability is contained in our Terms of Service.

12. Payment Services

Payments may be processed by Shopify, banks, payment card networks, digital wallet providers, PayPal, or other payment providers displayed during checkout.

Payment providers may conduct:

Payment authentication
Address verification
Fraud-prevention checks
Transaction monitoring
Identity or security checks

Payment providers operate under their own terms, privacy policies, and regulatory obligations.

We generally do not directly receive or store complete payment card numbers.

13. Free Standard Shipping

mrtuukc.shop provides free standard shipping on eligible orders accepted through our online checkout.

The standard shipping charge is:

AUD $0.00

No minimum purchase amount is required unless a different condition is clearly displayed before the customer submits the order.

Optional express, priority, insured, or special delivery services may involve an additional charge where expressly selected by the customer.

14. Estimated Delivery Time

The estimated total delivery timeframe is:

15–20 business days

This timeframe includes:

Payment confirmation
Order processing
Product preparation
Quality checking
Packing
Dispatch
Transportation

Business days generally mean Monday to Friday, excluding applicable public holidays.

The delivery period begins after successful order and payment confirmation.

The timeframe is an estimate rather than a guaranteed delivery date unless a specific date has been expressly confirmed as binding.

15. Delivery Delays

Delivery may be affected by:

Public holidays
Carrier congestion
High order volumes
Severe weather
Transport interruptions
Customs processing
Remote delivery locations
Government restrictions
Events outside our reasonable control

If we cannot deliver an order within the advertised or agreed timeframe, we will provide an appropriate response based on the circumstances and applicable law.

We will not retain payment indefinitely for a product that we cannot supply.

16. Returns, Refunds, and Replacements

Return, refund, repair, replacement, and exchange requests are handled under:

Our Return and Refund Policy
Our Terms of Service
The Australian Consumer Law
Other applicable laws

Our voluntary change-of-mind return period is 30 calendar days after delivery, subject to the eligibility requirements in our Return and Refund Policy.

A voluntary change-of-mind policy does not replace or restrict statutory rights relating to faulty, unsafe, damaged, incorrectly described, or incorrectly supplied products.

Customers should contact info@mrtuukc.shop before returning a product.

17. Return Address

Our contact address is:

mrtuukc.shop
14A Wingara Avenue
Keilor East VIC 3033
Australia

This address is provided for business contact purposes and may not be the authorised return location for every order.

Customers must contact us before sending a return.

The address shown on the original shipping parcel may be a warehouse or logistics address and may not accept customer returns.

Unauthorised returns may be delayed, refused, or returned to the sender.

18. General Information Disclaimer

General information provided through mrtuukc.shop is not intended to constitute individual:

Legal advice
Financial advice
Tax advice
Medical advice
Safety advice
Professional or technical advice

Customers should obtain appropriately qualified advice where their circumstances require individual professional guidance.

Product instructions, warnings, care information, and safety labels should always be followed.

19. Website Availability

We aim to keep mrtuukc.shop accessible and functioning properly.

However, uninterrupted or error-free access cannot be guaranteed.

Website availability may be affected by:

Scheduled maintenance
Software updates
Server outages
Internet or network failures
Cybersecurity incidents
Shopify platform interruptions
Payment provider interruptions
Third-party infrastructure failures
Events outside our reasonable control

We will take reasonable steps to restore website functionality.

A website interruption does not remove our obligations regarding an order that has already been accepted.

20. Website Security

We use reasonable technical and organisational safeguards designed to protect our website, systems, and customer information.

Nevertheless, no internet-based system can be guaranteed to be completely secure.

Users should:

Use strong and unique passwords
Keep account credentials confidential
Use updated software and browsers
Avoid suspicious links or communications
Confirm that they are using the correct website
Notify us of suspected unauthorised activity

We will not request a customer’s complete account password by email.

21. Prohibited Website Use

Users must not:

Introduce viruses, malware, or harmful code
Attempt to bypass website security
Access accounts or systems without permission
Disrupt the operation of the website
Systematically extract website data without authorisation
Use false identity or payment information
Place fraudulent orders
Misuse discounts, refunds, or chargeback procedures
Impersonate mrtuukc.shop
Create a deceptive copy of our website
Infringe our rights or the rights of another person
Use website content for unlawful purposes

We may restrict access or take proportionate action where we reasonably suspect unlawful, fraudulent, or seriously abusive activity.

22. Intellectual Property

Unless otherwise stated, content appearing on mrtuukc.shop is owned by, licensed to, or lawfully used by the website operator.

Protected content may include:

The mrtuukc.shop name and logo
Website text
Product descriptions
Product photographs
Graphics and illustrations
Videos
Page designs and layouts
Icons
Software
Databases
Marketing materials

Users may view website content for personal and non-commercial shopping purposes.

Except where permitted by law or authorised in writing, users must not copy, reproduce, republish, distribute, modify, sell, license, publicly display, or commercially exploit protected website content.

23. Business Name and Branding

The name mrtuukc.shop, associated logos, branding, product names, and other business identifiers may be protected by copyright, trademark, passing-off, or other applicable laws.

Use of our website does not grant a licence to use these identifiers.

Users must not use our name, logo, website design, or branding in a way that:

Misleads customers
Suggests an unauthorised commercial relationship
Creates confusion about the origin of products
Impersonates our customer service team
Infringes intellectual property rights
Damages our legitimate business reputation

Third-party trademarks displayed on the website remain the property of their respective owners.

24. Customer Reviews and Submitted Content

Where customers may submit reviews, photographs, comments, or other content, the material must:

Be genuine and relevant
Not be knowingly false or misleading
Not infringe intellectual property rights
Not disclose another person’s private information
Not contain unlawful, abusive, threatening, or discriminatory material
Not contain malware, spam, or unauthorised advertising

We may moderate or remove content where we reasonably believe it violates applicable law or our published policies.

A genuine negative review will not be removed merely because it is critical.

25. Licence for Submitted Content

Customers retain ownership of content they create.

Where content is submitted for publication, the customer grants mrtuukc.shop a non-exclusive, worldwide, royalty-free licence to:

Host the content
Reproduce it
Format or resize it
Display it through our website
Use it for operating and promoting our store

The customer confirms that they have the necessary rights to provide the submitted content.

26. External Links

mrtuukc.shop may contain links to websites or services operated by independent third parties.

External links may include links to:

Shopify
Payment providers
Delivery providers
Social media services
Review platforms
Analytics providers
Advertising platforms

We do not continuously control independent third-party websites.

A link does not necessarily mean that we endorse every statement, product, service, or practice of the external website.

Users should review the terms and privacy policies of third-party services before using them or providing personal information.

27. Third-Party Services

Some website functions depend on third-party providers, including Shopify, payment processors, fulfilment providers, couriers, analytics providers, and technology providers.

Third-party services may be subject to separate terms and privacy policies.

We remain responsible for our own legal and contractual obligations and do not use the involvement of a third-party provider to avoid responsibilities imposed on us by Australian law.

28. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable privacy law.

Our Privacy Policy explains:

What personal information we collect
How information is collected
Why information is used
When information may be disclosed
Whether information may be processed overseas
How information is protected
How access or correction may be requested
How privacy complaints may be submitted

Privacy enquiries may be sent to info@mrtuukc.shop.

29. Limitation of Liability

Nothing in this Legal Notice excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude liability for:

Fraud
Deliberate misconduct
Breach of a non-excludable consumer guarantee
Personal injury where liability cannot lawfully be excluded
Any other matter for which liability cannot legally be excluded or limited

To the maximum extent permitted by law, we are not responsible for loss caused solely by:

A user’s unlawful conduct
Customer misuse of a product
Failure to follow reasonable instructions or warnings
Unauthorised alteration or repair of a product
Unauthorised access caused by a customer failing to protect account credentials
Independent third-party content that we do not control

Any limitation applies only to the extent that it is fair, reasonable, and legally enforceable.

30. Events Outside Reasonable Control

Website operation, order processing, or delivery may be affected by events outside our reasonable control, including:

Natural disasters
Severe weather
Fires or floods
War or civil unrest
Government restrictions
Industrial action
Public health emergencies
Transport disruption
Telecommunications failure
Major cybersecurity incidents
Third-party infrastructure failure

We will take reasonable steps to reduce the impact of such an event and resume affected services.

This section does not allow us to retain payment indefinitely for a product we cannot supply or avoid obligations imposed by law.

31. No Waiver of Legal Rights

A delay or failure by mrtuukc.shop to exercise a legal or contractual right does not automatically waive that right.

Any waiver applies only to the specific circumstances in which it is given.

Nothing in this section limits the rights of a customer under applicable law.

32. Severability

If any provision of this Legal Notice is found to be invalid, unlawful, unfair, or unenforceable, it will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to apply where legally possible.

33. Governing Law

This Legal Notice is governed by the laws applicable in Australia.

Where a particular Australian state or territory has a mandatory connection with a transaction, the laws of that jurisdiction may apply.

Customers retain the benefit of mandatory legal protections available in their applicable jurisdiction.

34. Complaints and Disputes

Customers should first contact us so that we have an opportunity to investigate and resolve the concern.

Please provide:

Your full name
Order number where applicable
A clear description of the issue
Relevant supporting information
The outcome you are seeking

Nothing in this Legal Notice prevents a customer from contacting an Australian consumer protection agency, regulator, tribunal, court, bank, payment provider, or another authorised body where entitled to do so.

35. Changes to This Legal Notice

We may update this Legal Notice to reflect changes in:

Applicable laws
Business operations
Website features
Products and services
Shopify functionality
Payment providers
Delivery arrangements
Security practices

The updated version will be published on this page with a revised “Last Updated” date.

Changes will apply prospectively and will not unfairly alter accepted orders or remove rights that have already arisen.

36. Contact Us

For questions, complaints, legal enquiries, or reports concerning this website, contact: