Privacy policy

This Privacy Policy explains how mrtuukc.shop (“mrtuukc.shop”, “we”, “us”, or “our”) collects, holds, uses, discloses, and protects personal information when you:

Visit or use our website
Browse or purchase products
Create or use a customer account
Contact our customer service team
Request a return, refund, repair, or replacement
Subscribe to marketing communications
Participate in a promotion or survey
Otherwise interact with our online store

We are committed to handling personal information responsibly, securely, and transparently.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, we will handle personal information in accordance with those requirements. Where those laws do not strictly apply, we may voluntarily follow the standards described in this Policy.

1. Contact Information

For privacy enquiries, access requests, correction requests, deletion requests, or complaints, contact:

Company Name: mrtuukc.shop
Website: mrtuukc.shop
Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896
Address: 14A Wingara Avenue, Keilor East VIC 3033, Australia

For privacy-related emails, we recommend using the subject line:

Privacy Request

Please provide sufficient information for us to understand and process your request.

2. Meaning of Personal Information

Personal information generally means information or an opinion about an identified individual or an individual who is reasonably identifiable.

Personal information may identify you directly or may identify you when combined with other available information.

3. Personal Information We Collect

The information we collect depends on how you interact with our website and services.

3.1 Contact and Identification Information

We may collect:

Full name
Email address
Telephone number
Billing address
Delivery address
Country or region
Customer account details
Identity verification information where reasonably required

3.2 Order and Transaction Information

When you place or attempt to place an order, we may collect:

Order number
Products purchased or viewed
Product sizes, colours, quantities, and variants
Purchase price
Currency
Discounts and promotional codes
Payment status
Billing information
Delivery information
Shipping method
Tracking details
Order history
Cancellation, return, repair, replacement, exchange, and refund records

3.3 Payment Information

Payments may be processed by Shopify, banks, card networks, digital wallet providers, PayPal, or other payment providers displayed during checkout.

Depending on the payment method selected, payment providers may process:

Cardholder name
Billing address
Payment card details
Bank or digital wallet information
Transaction identifiers
Payment authentication information
Fraud-prevention information

We generally do not directly receive or store complete payment card numbers.

Payment providers process payment information under their own privacy policies, legal obligations, and security standards.

3.4 Device and Technical Information

When you access our website, we or our service providers may automatically collect:

Internet Protocol address
Browser type and version
Device type
Operating system
Language and regional settings
Device identifiers
Cookie identifiers
Referring website
Date and time of access
Pages viewed
Links selected
Shopping cart activity
Checkout activity
Session information
Approximate location derived from technical information
Website error and performance information

3.5 Customer Account Information

Where customer accounts are available, we may collect:

Name
Email address
Login and authentication information
Saved delivery addresses
Order history
Account preferences
Recently viewed or saved products

You are responsible for protecting your account credentials and notifying us if you suspect unauthorised access.

3.6 Customer Service Communications

When you contact us, we may collect:

Your name and contact details
The content of your message
Your order number
Product and delivery information
Photographs, videos, or documents you provide
Records of telephone and email communications
Complaint details
The outcome or remedy you request

3.7 Returns and Refund Information

When you request a return, refund, repair, replacement, or exchange, we may collect:

Proof of purchase
Product details
The reason for the request
Photographs or videos of the product
Return tracking information
Refund information
Customer service correspondence
Information necessary to investigate the request

3.8 Marketing Information

Where permitted, we may collect:

Marketing preferences
Email subscription status
Consent records
Unsubscribe records
Interaction with promotional messages
Advertising identifiers
Products viewed or purchased
Responses to promotions or surveys

3.9 Information From Third Parties

We may receive personal information from:

Shopify
Payment providers
Shipping and fulfilment providers
Fraud-prevention providers
Analytics providers
Advertising platforms
Customer service systems
Social media platforms
Other persons acting with your authority

We will only use information received from third parties for purposes reasonably connected with operating our store or as otherwise permitted by law.

4. How We Collect Personal Information

We may collect personal information:

Directly from you
Through our website and checkout
Through customer account features
When you contact us by email or telephone
When you subscribe to marketing
Through cookies, pixels, logs, and similar technologies
From Shopify and connected applications
From payment providers
From shipping and fulfilment partners
From analytics and advertising providers
From publicly available sources where lawful and appropriate

Where reasonable and practicable, we collect personal information directly from the individual concerned.

5. Why We Collect and Use Personal Information

We may collect, hold, use, and disclose personal information to:

Operate and maintain our website
Display products and store content
Process and fulfil orders
Verify and receive payments
Arrange packing, shipping, and delivery
Send order confirmations and tracking updates
Create and manage customer accounts
Respond to enquiries and complaints
Process cancellations, returns, repairs, replacements, and refunds
Investigate delayed, missing, damaged, or incorrect deliveries
Detect and prevent fraud
Protect our customers, website, and systems
Maintain accounting, tax, and transaction records
Improve our products and services
Analyse website performance
Personalise content where appropriate
Measure advertising performance
Send marketing communications where permitted
Enforce our store policies
Establish, exercise, or defend legal claims
Comply with legal and regulatory obligations
Respond to lawful requests from courts, regulators, or government authorities

We will not use personal information for an unrelated purpose unless you have consented or the use is otherwise authorised or required by law.

6. Consequences of Not Providing Information

You may choose not to provide personal information.

However, if required information is not provided, we may be unable to:

Process your order
Verify or accept payment
Deliver products
Create or maintain an account
Respond to an enquiry
Process a return or refund
Investigate a delivery problem
Provide a requested service
Meet fraud-prevention or legal requirements

7. Shopify

Our online store is hosted and operated using the Shopify ecommerce platform.

Shopify may process personal information to provide services including:

Website hosting
Storefront functionality
Checkout
Customer accounts
Order administration
Platform security
Fraud prevention
Technical support
Analytics
Payment-related services where applicable

Shopify may process information through its affiliates, infrastructure providers, and authorised service providers located in Australia and other countries.

For some activities, Shopify processes personal information on our behalf. In other circumstances, Shopify may process information under its own privacy terms.

8. Payment Providers

We may disclose necessary information to payment providers to:

Authorise payments
Verify payment details
Detect suspicious transactions
Complete purchases
Issue refunds
Manage payment disputes or chargebacks
Meet financial and regulatory obligations

Payment providers may independently collect and process personal information under their own privacy policies.

You should review the privacy information supplied by your selected payment provider.

9. Shipping and Fulfilment Providers

We may disclose information to warehouses, fulfilment providers, postal operators, couriers, customs providers, and other logistics partners.

Information disclosed may include:

Recipient name
Delivery address
Email address
Telephone number
Order number
Product or package information
Delivery instructions
Tracking details
Customs information where required

This information is used to prepare, dispatch, track, and deliver orders.

10. Other Service Providers

We may disclose personal information to providers that assist us with:

Shopify applications
Website hosting and maintenance
Information technology
Cloud storage
Cybersecurity
Fraud detection
Customer support
Email delivery
Marketing
Advertising
Analytics and reporting
Accounting and taxation
Legal and professional advice
Data backups
Business administration

We expect service providers to use personal information only for authorised purposes and to apply appropriate safeguards.

11. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

These technologies may be used to:

Operate the website
Maintain shopping cart contents
Enable checkout
Remember preferences
Keep customers signed in
Protect website security
Prevent fraud
Analyse website traffic
Measure store performance
Understand customer behaviour
Measure advertising results
Personalise advertising where permitted

12. Types of Cookies

Essential Cookies

Essential cookies may support:

Website security
Shopping cart functions
Checkout
Payment processing
Customer login
Fraud prevention
Privacy preference management

Blocking essential cookies may prevent parts of the website from functioning correctly.

Preference Cookies

Preference cookies may remember:

Language
Region
Currency
Display settings
Previously selected options

Analytics Cookies

Analytics technologies may help us understand:

Which pages customers visit
How visitors navigate the website
Whether technical errors occur
Which features are useful
How website performance can be improved

Advertising Cookies and Pixels

Advertising technologies may help us:

Measure advertising performance
Determine whether an advertisement led to a visit or purchase
Limit repeated advertising
Create advertising audiences
Display more relevant advertising

Where required, these technologies will be managed in accordance with applicable privacy and consent requirements.

13. Managing Cookies

You may be able to control cookies through:

Our website’s privacy or cookie settings
Your browser settings
Your device settings
Advertising platform controls
Shopify customer privacy controls where available

Deleting or blocking cookies may affect website functionality.

Blocking cookies may not prevent all forms of online measurement or advertising.

14. Analytics and Advertising Services

We may use analytics, advertising, and social media tools to understand website performance and promote our products.

These providers may process:

Cookie identifiers
Device information
Website interactions
Products viewed
Products added to a cart
Checkout events
Purchase events
Advertising interactions
Hashed contact information where supported

These providers may process information under their own privacy policies.

You may be able to manage personalised advertising through your browser, device, or advertising platform settings.

15. Direct Marketing

Where permitted, we may send communications about:

Products
Offers
Discounts
Promotions
Store updates
Relevant services

Marketing communications may be delivered through:

Email
SMS where specifically enabled
Online advertising
Social media advertising

You may opt out at any time by:

Selecting the unsubscribe link in a marketing email
Following the instructions in the communication
Emailing info@mrtuukc.shop
Calling +61 3 5323 6896

We will not charge a fee for opting out.

After opting out of marketing, you may continue to receive non-promotional messages relating to orders, payments, delivery, customer service, account security, or legal notices.

16. Disclosure Required by Law

We may use or disclose personal information where reasonably necessary to:

Comply with a legal obligation
Respond to a court order or lawful government request
Cooperate with a regulator or law-enforcement authority
Protect customers or other persons
Investigate fraud or unlawful activity
Respond to a security incident
Establish, exercise, or defend legal rights

We will only disclose information to the extent reasonably necessary in the circumstances.

17. Overseas Disclosure and Processing

Because we use Shopify and other international service providers, personal information may be stored, accessed, or processed outside Australia.

Overseas recipients may be located in countries where Shopify, payment providers, technology providers, logistics providers, or customer support providers operate.

Depending on the services used, these locations may include:

Canada
United States
Singapore
United Kingdom
Member states of the European Union
Other countries associated with the service providers used for a particular transaction

The exact countries may vary depending on:

Customer location
Delivery destination
Payment method
Services and applications enabled on our store
The infrastructure used by a particular provider

Where applicable, we will take reasonable steps required by Australian privacy law in connection with overseas disclosures.

Privacy protections in another country may differ from those available in Australia.

18. Information Security

We use reasonable technical, administrative, and organisational safeguards designed to protect personal information against:

Misuse
Interference
Loss
Unauthorised access
Unauthorised modification
Unauthorised disclosure
Destruction

Security measures may include:

Encrypted data transmission
Access controls
Authentication procedures
Restricted administrative access
Security monitoring
Fraud-detection systems
Secure service providers
Data backups
Confidentiality obligations

No internet transmission or storage system can be guaranteed to be completely secure.

Customers should use strong passwords, keep account information confidential, and contact us promptly if they suspect unauthorised account activity.

19. Data Breaches

We maintain procedures for responding to suspected loss, unauthorised access, or unauthorised disclosure of personal information.

Where a suspected data breach occurs, we may:

Investigate the incident
Contain the breach
Assess the possible impact
Restore system security
Contact affected service providers
Notify affected individuals
Notify the Office of the Australian Information Commissioner or another authority where required

20. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy or as required by law.

Retention periods may depend on:

The customer relationship
Order and delivery requirements
Returns, refunds, and product claims
Tax and accounting obligations
Fraud-prevention requirements
Legal disputes
Customer service records
Marketing preferences
Security and backup requirements

When personal information is no longer required, we will take reasonable steps to delete, destroy, or de-identify it, subject to legal obligations and technical limitations.

21. Accuracy of Personal Information

We take reasonable steps to keep personal information accurate, current, complete, relevant, and not misleading.

Please contact us if your information changes.

Where customer accounts are available, you may be able to update certain information through your account.

22. Access to Personal Information

Where applicable, you may request access to personal information that we hold about you.

Submit requests using:

Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896
Suggested subject: Privacy Access Request

Please provide information reasonably necessary to verify your identity and locate the relevant records.

We may refuse or limit access where permitted or required by law. Where appropriate, we will explain the reason for refusing access.

23. Correction of Personal Information

You may ask us to correct information that you believe is:

Inaccurate
Incomplete
Out of date
Irrelevant
Misleading

Please identify:

The information you believe is incorrect
The correction requested
Supporting information where relevant

We will review the request and take reasonable steps to correct the information where appropriate.

24. Deletion Requests

You may request deletion of personal information by contacting us.

We will consider deletion requests in accordance with applicable law and legitimate operational requirements.

We may retain certain information where reasonably necessary to:

Complete an order
Process a return or refund
Maintain required transaction records
Meet taxation or accounting obligations
Prevent fraud
Resolve a dispute
Establish or defend legal claims
Comply with another legal obligation

Where deletion is not appropriate, we may restrict use or de-identify information where reasonably possible.

25. Identity Verification

Before responding to an access, correction, or deletion request, we may ask for information reasonably necessary to verify your identity.

This helps prevent personal information from being disclosed or modified by an unauthorised person.

Verification information will be used only for processing the request and related security purposes.

26. Children’s Privacy

Our store is not specifically directed at children.

We do not knowingly collect personal information directly from children where appropriate parental or guardian involvement would be required.

27. Third-Party Websites

Our website may contain links to independent websites, payment services, social media platforms, or other third-party services.

We are not responsible for the privacy, security, availability, or content practices of independent third parties.

You should review the privacy policy of any third-party service before providing personal information.

28. Privacy Complaints

To make a privacy complaint, contact:

Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896
Address: 14A Wingara Avenue, Keilor East VIC 3033, Australia
Suggested subject: Privacy Complaint

Please provide:

Your name and contact details
A description of the issue
Relevant dates
The information or transaction concerned
The outcome you are seeking
Supporting documents where relevant

We will acknowledge and investigate the complaint within a reasonable period.

We aim to respond to most privacy complaints within 30 calendar days. Complex matters may require additional time, in which case we will endeavour to keep you informed.

29. Contacting the Privacy Regulator

Where the Privacy Act applies, you may be entitled to contact the Office of the Australian Information Commissioner if you are dissatisfied with our response.

We encourage you to contact us first so that we have an opportunity to investigate and resolve the concern.

30. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

Applicable laws
Business operations
Products and services
Shopify functionality
Payment providers
Delivery providers
Cookies and advertising tools
Security practices
Technology systems

The updated version will be published on this page with a revised “Last Updated” date.

Where required, we will provide additional notice or request consent before materially changing how personal information is handled.

31. Contact Us

For questions, access requests, correction requests, deletion requests, marketing opt-outs, or privacy complaints, contact: