Shipping policy

 

Thank you for shopping at mrtuukc.shop.

This Shipping Policy explains our shipping charges, estimated delivery timeframe, order processing, tracking, delivery requirements, delayed shipments, missing packages, damaged products, and other delivery-related matters.

This Policy applies to orders placed through mrtuukc.shop and should be read together with our Terms of Service, Return and Refund Policy, and Privacy Policy.

1. Contact Information

For shipping, tracking, or delivery enquiries, contact:

Company Name: mrtuukc.shop
Website: mrtuukc.shop
Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896
Contact Address: 14A Wingara Avenue, Keilor East VIC 3033, Australia

When contacting us about an order, please include your full name, order number, and the email address used during checkout.

2. Free Standard Shipping

We provide free standard shipping on all eligible orders placed through mrtuukc.shop.

Our standard shipping charge is:

AUD $0.00

Free standard shipping includes:

• No minimum order value

• No standard delivery fee

• No standard shipping includes:

• No minimum order value

• No standard delivery fee

• No hidden standard shipping charge

• Free delivery to addresses accepted during checkout

Where optional express, priority, insured, or special delivery services are offered, any additional charge will be clearly displayed before the order is submitted.

A paid delivery option will only be charged when the customer expressly selects it during checkout.

3. Estimated Delivery Time

Our estimated total delivery timeframe is:

15–20 business days

This timeframe includes both:

• Order processing and preparation; and

• Transportation to the delivery address

Business days generally mean Monday to Friday, excluding Australian public holidays and relevant public holidays at the dispatch or delivery location.

The estimated delivery period begins after the order and payment have been successfully confirmed.

4. Order Processing

Order processing may include:

• Payment confirmation

• Reviewing order details

• Confirming product availability

• Preparing the products

• Quality and quantity checks

• Packing the order

• Preparing shipping documents

• Transferring the package to the delivery provider

Processing time is included within the total estimated delivery timeframe of 15–20 business days.

Orders placed on weekends or public holidays may begin processing on the next available business day.

5. Delivery Estimates

The 15–20 business-day delivery period is an estimate and is not a guaranteed delivery date unless we expressly confirm a specific date in writing.

Delivery times may vary depending on:

• Delivery destination

• Regional or remote location

• Carrier availability

• Public holidays

• Seasonal demand

• Weather conditions

• Transport interruptions

• Customs processing where applicable

• Events outside our reasonable control

We aim to provide realistic delivery information and will not knowingly advertise a timeframe that we cannot reasonably meet.

6. Delivery Locations

We deliver to locations accepted through our online checkout.

Available delivery locations may include:

• Metropolitan areas

• Regional locations

• Rural or remote areas

• Other countries or regions displayed during checkout

If a country, state, territory, suburb, or postcode cannot be selected during checkout, we may not currently deliver to that location.

Remote or difficult-to-access locations may require additional transit time.

7. Order Confirmation

After an order is placed, the customer will normally receive an order confirmation by email.

The order confirmation may include:

• Order number

• Products and quantities ordered

• Selected sizes, colours, or variants

• Billing information

• Delivery address

• Order value

• Shipping method

Please review the confirmation carefully.

Contact info@mrtuukc.shop promptly if any order or delivery information is incorrect.

8. Dispatch Confirmation

Once an order has been dispatched, we will normally send a dispatch confirmation to the email address provided during checkout.

Where available, the dispatch confirmation may include:

• Carrier information

• Tracking number

• Tracking link

• Dispatch date

• Package details

Not every delivery service or destination provides complete end-to-end tracking.

9. Tracking Information

Where tracking is available, customers can monitor the package through the tracking link supplied after dispatch.

It may take several business days for a new tracking number to display movement in the carrier’s system.

A tracking number that does not immediately show results does not necessarily mean that the package has not been dispatched.

Contact us if tracking has not updated for an unusually long period.

10. Delivery Providers

We may use postal operators, courier companies, fulfilment providers, warehouses, and other logistics partners to deliver orders.

The delivery provider may be selected based on:

• Delivery destination

• Package size and weight

• Product type

• Carrier capacity

• Current transport conditions

• Expected delivery performance

We may change the carrier where reasonably necessary, provided that this does not materially reduce the delivery service promised to the customer.

11. Separate Packages

An order containing multiple products may be delivered in more than one package.

Separate shipments may occur where:

• Products are stored at different fulfilment locations

• Certain products are ready for dispatch earlier

• Package size or weight requires separation

• Separate dispatch is reasonably expected to improve delivery

Customers will not be charged an additional standard shipping fee for an authorised split shipment.

Each package may have a separate tracking number and delivery date.

12. Delivery Address Requirements

Customers must provide a complete and accurate delivery address.

The address should include:

• Full recipient name

• Street address

• House, apartment, unit, or building number

• Suburb or city

• State or territory

• Postcode

• Country

• Telephone number where reasonably required

• Relevant delivery instructions

Customers should review all delivery details before submitting the order.

13. Address Changes

To request an address change, contact us as soon as possible:

Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896

Please provide:

• Your full name

• Order number

• Original delivery address

• Complete corrected delivery address

We will make reasonable efforts to update the address before the order is processed or dispatched.

An address change cannot be guaranteed after the order has been packed, fulfilled, or transferred to the carrier.

14. Incorrect or Incomplete Addresses

Where delivery fails solely because the customer supplied an incorrect or incomplete address, the package may be:

• Returned to the sender

• Held by the carrier

• Redirected to a collection point

• Subject to another delivery attempt

The original standard delivery remains free.

However, reasonable additional costs for resending the package may be charged where permitted by law and where the failed delivery was caused solely by incorrect information supplied by the customer.

No additional charge will apply where the address error was caused by mrtuukc.shop or the delivery provider.

15. Delivery Attempts

If a package cannot be delivered during the first attempt, the delivery provider may:

• Attempt delivery again

• Leave the package in an authorised safe place

• Deliver it to a collection point

• Leave instructions for collection

• Return it to the sender

Customers should review tracking updates and carrier notices regularly.

Where a customer authorises unattended delivery or safe drop, the carrier’s relevant procedures may apply.

16. Unclaimed Packages

Packages delivered to a post office, parcel locker, collection point, or carrier facility must be collected within the period specified by the carrier.

An unclaimed package may be returned to the sender.

Failing to collect a package or refusing delivery does not automatically complete a cancellation or return.

Customers wishing to cancel or return an order should contact info@mrtuukc.shop.

Reasonable additional costs caused by a customer’s failure to collect a package may be recoverable where permitted by law.

17. Delivery Delays

Although we aim to deliver orders within 15–20 business days, delays may occasionally occur because of:

• Public holidays

• High order volumes

• Promotional periods

• Severe weather

• Natural disasters

• Carrier congestion

• Transport interruptions

• Industrial action

• Customs inspections

• Government restrictions

• Technical or infrastructure problems

• Events outside our reasonable control

Where we become aware of a significant delay, we will make reasonable efforts to notify the affected customer.

18. Orders Not Received Within 20 Business Days

If your order has not arrived within 20 business days after successful order and payment confirmation, contact us:

Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896

Please provide:

• Your full name

• Order number

• Delivery address

• Tracking number where available

• A description of the issue

We will review the delivery status and may open an investigation with the carrier.

A short delay does not necessarily mean that the package has been lost.

19. Extended Delays

If we cannot deliver an order within the advertised or agreed timeframe, we will provide an appropriate response based on the circumstances.

This may include:

• Providing updated delivery information

• Investigating the shipment

• Arranging a replacement

• Agreeing to a reasonable extended delivery period

• Cancelling the affected product

• Providing a refund where appropriate

We will not retain payment indefinitely where we are unable to supply the ordered products.

20. Lost Packages

If a package is confirmed as lost during delivery, we may provide:

• A replacement at no additional charge; or

• A refund to the original payment method

The available remedy may depend on product availability, the circumstances, and the customer’s rights under applicable law.

Customers will not be charged an additional standard shipping fee for replacing a package confirmed as lost.

21. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please check:

• The delivery address on your order

• Mailboxes and safe-drop locations

• Other household members

• Building reception or management

• Neighbours

• Nearby collection points

• Carrier delivery notices

If the package is still missing, contact info@mrtuukc.shop.

We will review the available delivery information and may ask the carrier to investigate.

22. Damaged Packages or Products

Please inspect your package and products as soon as reasonably possible after delivery.

If a product arrives damaged, contact us promptly and provide:

• Your order number

• A description of the damage

• Photographs of the product

• Photographs of the internal and external packaging

• A photograph of the shipping label where available

Please do not discard, repair, wash, alter, or return the damaged product before receiving instructions, unless immediate action is reasonably necessary for safety.

Where damage occurred during delivery, we will provide an appropriate remedy and cover reasonable return or replacement shipping costs where required.

23. Missing Products

If an item is missing from your order, first check whether the order was dispatched in separate packages.

If no additional package is expected, contact info@mrtuukc.shop.

After reviewing the order, we may:

• Send the missing product at no additional charge

• Provide an agreed replacement

• Refund the missing product

24. Incorrect Products

Contact us if you receive:

• The wrong product

• The wrong size

• The wrong colour

• The wrong variant

• An incorrect quantity

Please do not use, wash, alter, or dispose of the incorrect product before receiving instructions.

We will cover reasonable return and replacement delivery costs where the incorrect product was supplied by mrtuukc.shop.

25. Risk During Delivery

To the extent required by applicable law, mrtuukc.shop remains responsible for products while they are being delivered until they are received by the customer or a person authorised by the customer.

Nothing in this Policy limits rights relating to products that are:

• Lost during delivery

• Damaged during delivery

• Incorrectly supplied

• Faulty or unsafe

• Materially different from their description

26. Customs and Import Charges

Where international delivery is available, customs duties, import taxes, processing fees, or government charges may apply.

These charges are separate from the free standard shipping provided by mrtuukc.shop.

Where the charges are legally payable by the recipient, they may be collected directly by customs authorities, governments, postal services, or carriers.

Customers are responsible for reviewing applicable import requirements in their delivery country.

27. Delivery Restrictions

Certain products may be restricted from delivery to particular locations because of:

• Legal requirements

• Carrier restrictions

• Safety rules

• Customs requirements

• Product-specific transportation regulations

If an order cannot legally or reasonably be delivered, we will notify the customer and provide an appropriate refund for any product that cannot be supplied.

28. Returns

Free standard shipping applies to the original delivery of eligible orders.

Return shipping costs are governed by our Return and Refund Policy.

For an approved change-of-mind return, the customer may be responsible for the direct cost of returning the product.

Where a product is faulty, damaged, unsafe, incorrectly supplied, or otherwise fails to meet a consumer guarantee, reasonable return costs will be handled in accordance with applicable law.

Contact us before returning a product.

Do not automatically return products to the address shown on the original parcel or to our contact address without prior authorisation.

29. Contact Address and Returns

Our contact address is:

mrtuukc.shop
14A Wingara Avenue
Keilor East VIC 3033
Australia

This address is provided for business contact purposes and may not be the authorised return location for every order.

Customers must contact info@mrtuukc.shop before sending a return.

Unauthorised returns may be delayed, refused, or returned to the sender.

30. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Shipping Policy excludes, restricts, or modifies any statutory consumer right or remedy that cannot lawfully be excluded, restricted, or modified.

Where a paid product cannot be supplied within the agreed timeframe or a reasonable period, customers may be entitled to an appropriate solution depending on the circumstances.

31. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes in:

• Delivery services

• Carrier arrangements

• Delivery locations

• Business operations

• Shopify functionality

• Applicable laws

The updated version will be published on this page with a revised “Last Updated” date.

Changes will not unfairly alter an accepted order or remove rights that have already arisen.

32. Contact Us

For questions about free shipping, delivery time, tracking, delays, damaged packages, or missing orders, contact:

Company Name: mrtuukc.shop
Website: mrtuukc.shop
Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896
Contact Address: 14A Wingara Avenue, Keilor East VIC 3033, Australia

Please include your order number and relevant delivery information so we can assist you efficiently.