Terms of service

Welcome to mrtuukc.shop.

These Terms of Service (“Terms”) govern your access to and use of the mrtuukc.shop website, online store, customer account features, products, checkout services, and related services.

Throughout these Terms, “mrtuukc.shop”, “we”, “us”, and “our” refer to the operator of this online store. “You” and “your” refer to any visitor, customer, purchaser, account holder, or person using our website.

By accessing our website, creating an account, or submitting an order, you agree to these Terms.

Please read these Terms carefully before using our website or purchasing products.

1. Contact Information

Questions about these Terms, our products, or an existing order may be directed to:

Company Name: mrtuukc.shop
Website: mrtuukc.shop
Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896
Contact Address: 14A Wingara Avenue, Keilor East VIC 3033, Australia

When contacting us about an order, please include your full name, order number, and the email address used during checkout.

2. Application of These Terms

These Terms apply to:

Access to and use of our website
Product browsing and purchases
Customer accounts
Checkout and payment
Promotions and discount codes
Shipping and delivery
Returns, refunds, repairs, and replacements
Customer service communications
Product reviews and submitted content
Any other service provided through mrtuukc.shop

These Terms should be read together with our:

Privacy Policy
Shipping Policy
Return and Refund Policy
Contact Us page
Product-specific information displayed before purchase

If there is an inconsistency, any mandatory rights provided by applicable law will take priority.

3. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, statutory right, remedy, warranty, condition, or liability that cannot lawfully be excluded, restricted, or modified.

Depending on the circumstances, customers may be entitled to:

A repair
A replacement
A refund
Compensation
Cancellation
Another remedy required by law

Any voluntary warranty, return period, or store policy offered by mrtuukc.shop operates in addition to statutory consumer rights.

4. Eligibility to Use Our Store

To submit an order, you must:

Have legal capacity to enter into a binding agreement
Provide accurate and complete information
Use a payment method you are authorised to use
Provide a valid billing and delivery address
Comply with applicable laws
Comply with these Terms

If you are under 18 years of age, you may only use our store with the permission and involvement of a parent or legal guardian.

You must not use our website for unlawful, fraudulent, abusive, or unauthorised purposes.

5. Customer Accounts

You may be able to browse or purchase products without creating an account.

Where customer accounts are available, you are responsible for:

Providing accurate registration details
Keeping your information current
Maintaining the confidentiality of your password
Restricting unauthorised access to your account
Notifying us promptly of suspected misuse
Reviewing activities conducted through your account

You must not sell, transfer, rent, share, or provide your account to another person for improper purposes.

We will not ask you to provide your complete account password by email.

6. Account Security

You should use a strong and unique password and take reasonable precautions to protect your account.

Someone has accessed your account without authority
Your password has been compromised
An order was placed without your permission
Your personal information has been misused

We may temporarily restrict an account while investigating suspected fraud, security incidents, or unauthorised activity.

7. Account Suspension or Closure

We may temporarily restrict or close an account where we reasonably believe this is necessary to:

Protect account security
Prevent fraud
Investigate unlawful activity
Prevent serious misuse of our website
Protect customers or third parties
Comply with a legal obligation
Address a material breach of these Terms

Where reasonable, we will provide notice and an opportunity to contact us.

Closing an account does not remove rights or obligations relating to orders already accepted.

8. Product Information

We aim to provide accurate and useful product information, including:

Product descriptions
Materials
Dimensions
Sizes
Colours
Features
Care instructions
Photographs
Available variants

Customers should review the complete product information before purchasing.

Nothing in these Terms permits a supplied product to materially differ from its description or limits rights where a product is faulty, unsafe, incorrectly supplied, or otherwise fails to meet a consumer guarantee.

9. Product Images and Colours

Product images are provided to assist customers in understanding the appearance of products.

Actual colours may vary slightly because of:

Screen settings
Display calibration
Device type
Camera settings
Lighting
Image compression
Reasonable production variations

Where a particular colour, design, or feature forms part of the agreed product description, that information remains part of the sales contract.

10. Product Measurements and Sizing

Sizing and measurement information is provided as a guide.

Reasonable differences may occur because of:

Manual measurement
Product materials
Manufacturing tolerances
Product construction
The measurement method used

Customers should review available size charts and measurements before ordering.

This section does not restrict remedies where a product is materially different from the represented size or measurements.

11. Product Availability

Products are offered subject to availability.

Placing a product in your shopping cart does not reserve it.

A product may become unavailable before checkout or before we accept your order.

If we cannot supply a paid product, we will notify you and provide an appropriate solution, which may include:

Refunding the unavailable product
Offering a replacement with your agreement
Cancelling the affected part of the order
Cancelling the entire order where appropriate

We will not substitute a materially different product without your agreement.

12. Placing an Order

By submitting an order, you offer to purchase the selected products under these Terms.

Before submitting your order, you should review:

Products and quantities
Sizes, colours, and variants
Billing information
Delivery information
Contact details
Payment method
Prices and discounts
Shipping information
Estimated delivery time

You are responsible for correcting available information before selecting the final order or payment button.

13. Order Acknowledgement

After submitting an order, you will normally receive an electronic acknowledgement.

This acknowledgement confirms that we received the order but does not necessarily mean that the order has been accepted.

A payment authorisation or temporary payment hold does not automatically mean that we have accepted the order.

14. Order Acceptance

A binding sales contract is formed when we accept your order.

Acceptance may occur when:

We send an order acceptance or confirmation notice
We begin fulfilment
We dispatch the products
We otherwise clearly confirm acceptance

We may decline or cancel an order before acceptance where there is a reasonable basis.

15. Reasons an Order May Be Declined

We may decline or cancel an order before acceptance because of:

Product unavailability
Payment failure
Suspected fraud
Incorrect or incomplete information
Delivery restrictions
Legal or regulatory restrictions
An obvious pricing or system error
Unusual quantities suggesting unauthorised resale
Misuse of discounts or promotions
A security concern

Where payment has already been taken for an order we do not accept, the relevant amount will be refunded.

16. Order Changes

To request an order change, contact us as soon as possible:

Email: info@mrtuukc.shop
Telephone: +61 3 5323 6896

Requested changes may include:

Delivery address corrections
Product changes
Size or colour changes
Quantity changes
Contact detail corrections

We will make reasonable efforts to assist, but changes cannot be guaranteed after processing, packing, or dispatch.

17. Order Cancellations

You may request cancellation by contacting us promptly.

Cancellation cannot be guaranteed after an order has:

Entered processing
Been packed
Been fulfilled
Been transferred to a delivery provider

If the order has already been dispatched, you may request a return after delivery under our Return and Refund Policy.

Any statutory cancellation or rejection rights remain unaffected.

18. Prices and Currency

Unless otherwise indicated, prices for Australian customers are displayed in Australian dollars.

The price applicable to an order is the price displayed during checkout when the order is submitted, subject to correction of an obvious error in accordance with applicable law.

Where required, prices include applicable taxes.

Any mandatory charge payable to us will be displayed before you submit the order.

Prices may change for future orders without notice. A later price change does not alter an order that has already been accepted.

19. Pricing Errors

We may correct typographical, technical, currency, product, availability, or pricing errors displayed on the website.

Where an obvious error affects an order, we may contact you before accepting it and offer you the option to:

Confirm the order at the correct price
Select an alternative product
Cancel the affected product
Cancel the entire order

We will not charge a corrected or additional amount without your agreement.

If an affected paid order is cancelled, the relevant amount will be refunded.

20. Payment

Available payment methods are displayed during checkout.

By submitting payment information, you confirm that:

The information is accurate
You are authorised to use the payment method
Sufficient funds or credit are available
The transaction is not fraudulent or unlawful

Payments may be processed by Shopify, banks, payment card networks, digital wallet providers, PayPal, or other payment services.

21. Payment Verification

Payment providers may perform:

Authentication checks
Identity checks
Fraud-prevention checks
Address verification
Security screening
Transaction monitoring

We may delay or decline an order where payment cannot be verified or there is a reasonable fraud or security concern.

We are not responsible for a payment being declined by your bank or payment provider, but we will assist with information reasonably available to us.

22. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions displayed with the relevant offer.

Unless otherwise stated:

Discount codes cannot be exchanged for cash
Only one code may be used per order
Codes must be applied before the order is submitted
Expired codes will not be accepted
Codes may apply only to selected products
Codes may be limited to one use per customer
Promotions may have minimum purchase requirements

We may refuse or reverse a discount obtained through fraud, technical manipulation, duplicate accounts, unauthorised distribution, or another improper method.

We will not remove a valid discount from an accepted order without a lawful reason.

23. Gift Cards and Store Credit

Where gift cards or store credit are available, additional conditions may be displayed at purchase or issue.

Gift cards and store credit:

Must be used through the permitted checkout process
Must not be obtained or used fraudulently
Cannot generally be exchanged for cash except where required by law
May be subject to expiry requirements permitted by Australian law

Store credit will not be imposed instead of a monetary refund where you are legally entitled to receive a refund.

24. Free Standard Shipping

mrtuukc.shop provides free standard shipping on eligible orders accepted through our checkout.

Our standard shipping charge is:

AUD $0.00

No minimum order value is required unless a different requirement is clearly displayed before purchase.

Optional express, priority, insured, or special delivery services may involve an additional charge where expressly selected by the customer.

25. Estimated Delivery Time

Our estimated total delivery timeframe is:

15–20 business days

This timeframe includes:

Payment confirmation
Order preparation
Quality checking
Packing
Dispatch
Transportation

Business days generally mean Monday to Friday, excluding applicable public holidays.

The delivery timeframe begins after successful order and payment confirmation.

26. Delivery Estimates and Delays

The 15–20 business-day timeframe is an estimate rather than a guaranteed delivery date unless a specific date is expressly confirmed as binding.

Delivery may be affected by:

Public holidays
Carrier delays
Severe weather
Customs processing
Remote locations
Transport interruptions
Government restrictions
Events outside reasonable control

Where a delivery is materially delayed, contact info@mrtuukc.shop so that we can investigate.

If we cannot supply a paid product on time or within a reasonable period, we will provide an appropriate solution in accordance with applicable law.

27. Delivery Addresses

You must provide a complete and accurate delivery address.

Please contact us promptly if you discover an error.

Address changes may not be possible after processing or dispatch.

Where delivery fails solely because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for reasonable additional costs where legally permitted.

No additional charge will apply where the error was caused by us or the delivery provider.

28. Separate Shipments

Products from the same order may be delivered in separate packages.

This may occur where:

Products are stored at different locations
Products are ready at different times
Package size or weight requires separation
Separate dispatch is reasonably expected to improve delivery

Customers will not be charged additional standard shipping fees for an authorised split shipment.

29. Risk During Delivery

To the extent required by applicable law, responsibility for loss or damage during delivery remains with mrtuukc.shop until the products are received by you or a person authorised by you.

Nothing in these Terms limits rights relating to products that are:

Lost during delivery
Damaged during delivery
Incorrectly supplied
Faulty
Unsafe
Materially different from their description

30. Ownership of Products

Ownership of the products passes to you after:

Full payment has been received; and
The products have been delivered

This section does not limit consumer rights relating to damaged, missing, faulty, or incorrectly supplied products.

31. Returns and Refunds

Returns, refunds, repairs, replacements, and exchanges are governed by:

Our Return and Refund Policy
These Terms
The Australian Consumer Law
Other applicable laws

Our voluntary change-of-mind return period is 30 calendar days after delivery, subject to the eligibility requirements stated in our Return and Refund Policy.

Customers must contact info@mrtuukc.shop before returning a product.

32. Change-of-Mind Returns

Eligible change-of-mind returns must generally be:

Requested within 30 calendar days after delivery
Unused, unworn, unwashed, and unaltered
In original condition
Returned with labels, accessories, and components
Supported by proof of purchase

The customer may be responsible for the direct return shipping cost for a voluntary change-of-mind return.

These conditions do not apply where a product fails to meet a statutory consumer guarantee.

33. Faulty or Incorrect Products

Is faulty or unsafe
Arrives damaged
Is materially different from its description
Is incorrectly supplied
Is missing essential components
Is unsuitable for a disclosed purpose
Otherwise fails to meet a consumer guarantee

Depending on the circumstances, you may be entitled to a repair, replacement, refund, compensation, or another remedy.

34. Major Product Problems

Where a product has a major problem, you may be entitled to reject it and choose:

A refund; or
A replacement of the same type and similar value, where reasonably available

You may also be entitled to keep the product and claim compensation for the reduction in its value.

35. Minor Product Problems

Where a product has a minor problem that can be fixed within a reasonable time, we may choose to provide:

A repair
A replacement component
A replacement product
Another appropriate remedy

If the problem cannot be fixed or is not remedied within a reasonable time, additional rights may apply.

36. Refund Method

Approved refunds will normally be issued to the original payment method.

Where this is not reasonably possible, we will contact you to arrange another appropriate refund method.

We will not require you to accept store credit where you are legally entitled to a monetary refund.

37. Refund Processing

After an eligible return has been received, inspected, and approved, we aim to initiate the refund within 5–10 business days.

Additional time may be required by:

Banks
Card issuers
PayPal
Digital wallet providers
Other payment processors

The time taken for funds to appear in your account is controlled by the relevant payment provider.

38. Website Availability

We aim to keep our website available and functioning properly.

Temporary interruption may occur because of:

Maintenance
Software updates
Server or network failure
Cybersecurity incidents
Shopify platform issues
Third-party provider outages
Events outside reasonable control

We do not guarantee uninterrupted access, but we will take reasonable steps to restore the website.

Website interruption does not remove obligations relating to accepted orders.

39. Permitted Use

We grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use our website for lawful shopping and personal informational purposes.

You must not use the website in a way that:

Violates applicable law
Infringes another person’s rights
Creates a security risk
Disrupts website operation
Enables fraud
Misleads customers
Uses our content for unauthorised commercial purposes

40. Prohibited Conduct

You must not:

Introduce malware, viruses, or harmful code
Attempt to bypass website security
Access accounts or systems without permission
Scrape or systematically extract website data without authorisation
Overload or disrupt our systems
Submit false identity or payment information
Place fraudulent orders
Abuse returns, refunds, discounts, or chargebacks
Impersonate another person or mrtuukc.shop
Reproduce our store to mislead customers
Publish unlawful, threatening, or defamatory content
Infringe intellectual property rights
Use automated purchasing tools without permission
Resell products unlawfully or deceptively

We may investigate suspected misconduct and take proportionate action.

41. Intellectual Property

Unless otherwise stated, website content is owned by, licensed to, or lawfully used by mrtuukc.shop.

Protected content may include:

Business names and logos
Product photographs
Graphics and illustrations
Written content
Videos
Product descriptions
Website layouts
Software and code
Databases and compilations
Marketing materials

You may view and use website content for personal, non-commercial shopping purposes.

Without permission, you must not copy, reproduce, distribute, modify, sell, license, republish, or commercially exploit protected content except where permitted by law.

42. Trademarks

The name mrtuukc.shop, associated logos, branding, product names, and other business identifiers may be protected by applicable intellectual property laws.

Use of our website does not grant you a licence to use these identifiers.

Third-party trademarks remain the property of their respective owners.

43. Customer Reviews and Submitted Content

You may be able to submit reviews, photographs, feedback, messages, or other content.

Submitted content must:

Be genuine and relevant
Be accurate to the best of your knowledge
Not infringe third-party rights
Not disclose another person’s private information
Not be unlawful, abusive, discriminatory, threatening, or misleading
Not contain malware, spam, or unauthorised advertising

You retain ownership of content you create.

Where content is submitted for publication, you grant us a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, and use it for operating and promoting our store.

We may remove content that violates these Terms or applicable law.

We will not remove a genuine negative review merely because it is critical.

44. Third-Party Links

Our website may contain links to independent third-party websites or services.

These may include:

Shopify
Payment providers
Delivery providers
Social media platforms
Review services
Analytics providers
Advertising providers

We do not continuously control independent third-party websites.

You should review their terms and privacy policies before using them or providing personal information.

45. Third-Party Tools and Services

Some website features depend on third-party providers.

Third-party tools may be offered “as available” and may be subject to separate conditions.

We remain responsible for our own legal and contractual obligations and do not use a third-party provider’s involvement to avoid responsibilities imposed on us by law.

46. Privacy

Personal information is handled according to our Privacy Policy.

Our Privacy Policy explains:

What information we collect
Why we collect it
How it is used
Who it may be disclosed to
Whether it may be processed overseas
How it is protected
How privacy requests and complaints may be made

Privacy enquiries may be sent to info@mrtuukc.shop.

47. Website Security

We use reasonable technical and organisational measures designed to protect our website and customer information.

No internet-based system can be guaranteed to be completely secure.

You should:

Use strong and unique passwords
Keep login information confidential
Use updated devices and browsers
Avoid suspicious links
Notify us of suspected fraud or unauthorised access

48. Disclaimers

Nothing in these Terms excludes any guarantee, warranty, condition, representation, or liability that cannot lawfully be excluded.

To the maximum extent permitted by law:

General website information is provided for informational purposes
We do not guarantee uninterrupted or error-free website access
We do not guarantee that non-binding estimates will always be exact
We are not responsible for loss caused solely by unlawful use, misuse, or failure to follow reasonable product instructions

Product descriptions, express commitments, consumer guarantees, and statutory rights remain unaffected.

49. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, we do not exclude liability for:

Fraud
Deliberate misconduct
Breach of a non-excludable consumer guarantee
Personal injury where liability cannot lawfully be excluded
Any other liability that cannot legally be excluded or limited

Where liability may lawfully be limited, any limitation applies only to the extent that it is fair, reasonable, and enforceable in the circumstances.

50. Customer Responsibility

You are responsible for loss directly and reasonably caused by your:

Fraud
Deliberate misconduct
Unlawful use of the website
Material breach of these Terms
Unauthorised commercial exploitation of our content

You are not responsible for loss caused by us, our providers, or circumstances outside your reasonable control.

Nothing in this section creates an unfair or unenforceable indemnity.

51. Events Outside Reasonable Control

We may be delayed by events outside our reasonable control, including:

Natural disasters
Severe weather
Fire or flood
War or civil unrest
Industrial action
Government restrictions
Public health emergencies
Transport disruption
Network or infrastructure failure
Major cyber incidents

We will take reasonable steps to minimise the effect and resume performance.

This section does not allow us to avoid statutory obligations or retain payment indefinitely where products cannot be supplied.

52. Complaints

Please provide:

Your full name
Order number where applicable
A description of the issue
Relevant supporting information
The outcome you are seeking

We will review complaints in good faith and aim to provide a fair response within a reasonable period.

53. Dispute Resolution

We encourage customers to contact us first so that we have an opportunity to investigate and resolve the issue.

Nothing in these Terms prevents you from contacting:

A consumer protection agency
A regulator
A tribunal
A court
A bank or payment provider
Another authorised dispute resolution body

where you are entitled to do so.

54. Governing Law

These Terms are governed by the laws applicable in Australia.

Where a particular Australian state or territory has a mandatory connection with the transaction, the laws of that jurisdiction may also apply.

Customers retain the benefit of mandatory consumer protections available under applicable law.

55. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we waive the right to enforce it later.

A waiver applies only to the specific circumstances in which it is given.

56. Severability

If any provision of these Terms is found to be invalid, unlawful, unfair, or unenforceable, it will be read down or removed to the minimum extent necessary.

The remaining provisions will continue to operate where legally possible.

57. Entire Agreement

These Terms and the policies incorporated by reference contain the agreement between you and mrtuukc.shop concerning use of our website and purchases made through it.

They do not exclude representations, guarantees, or rights that cannot lawfully be excluded.

58. Changes to These Terms

We may update these Terms to reflect changes in:

Applicable laws
Business operations
Products and services
Shopify functionality
Payment providers
Delivery providers
Security requirements

Updated Terms will be published on this page with a revised “Last Updated” date.

Changes apply prospectively and will not unfairly alter accepted orders or remove rights that have already arisen.

Where required by law, we will provide additional notice or obtain consent.

59. Contact Address

Our contact address is:

mrtuukc.shop
14A Wingara Avenue
Keilor East VIC 3033
Australia

Please contact us before sending products, documents, legal notices, or other items to this address.

This address may not be the authorised return address for every order.

60. Contact Us

For questions about these Terms, an order, payment, shipping, returns, refunds, privacy, or our services, contact: